Eight years.
One direction.
Process → Design → Content → Brand
Multi-state brand growth across Karnataka, Kerala, Kolkata, and Odisha. Influencer strategy, driver retention comms, and performance marketing at scale.
Customer retention campaign design, D2R framework, driver comms strategy — where content met product thinking for the first time.
100+ SOPs. CSAT 63%→90%. Repeat complaints 24%→9.7%. Four years of building systems that made customer experience measurably better.
Talent acquisition, onboarding, and engagement. The foundation for understanding people — which turned out to be useful for everything that followed.
Labour audits, compliance, and onboarding at scale. The beginning of a career built around one question: what do people actually need from this?